2 aylar önce

Update: March 29, 2024

Update: March 29, 2024

After being sent glasses with my lens prescription being completely wrong, this company ONLY answered my concerned email after I posted here on Trustpilot.

Since then, they sent me one unacceptable response which I immediately responded to.

It has been over 5 business days and they have yet to reply to me.

Stay away from this business! They do not have any sort of Customer Service at all.

I need to stop payment to get any sort of resolution. This is not the way to do business. I came here to read reviews before I ordered from them. Unfortunately, I’m now left with glasses that I’m not able to use and I’m out $288! Stay away from this company at all costs if you value your money.
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The company sent me beautiful frames, but the prescription is all wrong. I believe the prescription may have been put in upside down, and they are progressive lenses. I've emailed them about it twice now, and I'm hoping they have a resolution for me since my order was close to $300.
Date of experience: March 17, 2024

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