enemalta.com.mt
I recently had the opportunity to experience the s...
I recently had the opportunity to experience the services provided by this utility company. While I found some aspects to be satisfactory, overall, my experience was average. The company website is user-friendly and provides relevant information about their services.
However, I encountered a few issues during the registration process and faced some delays in getting assistance. The customer support team, although polite, seemed understaffed, resulting in longer waiting times. Moreover, I felt that the pricing structure could be more transparent, as it was difficult to understand the basis for the charges on my bill.
On a positive note, I appreciate that the company emphasizes energy efficiency and renewable energy sources, which is an admirable initiative. Additionally, the reliability of the electricity supply was commendable.
In conclusion, while Enemalta has its strengths with a user-friendly website and reliable electricity supply, improvements in customer service and pricing transparency would greatly enhance the overall experience.
