As a customer, my experience with Impact Mortgage ...
As a customer, my experience with Impact Mortgage Group was average. I initially reached out to them through their website, dannylsmith.com, to inquire about a mortgage. The response time was decent, but I found that the communication lacked a personal touch. The website itself was informative, but it took some digging to find specific details about their services and rates.
When it came to the mortgage process, the staff was competent and efficient. However, I felt that there was a lack of proactive communication from their end, leaving me to reach out for updates and information.
In terms of the final outcome, I did secure a mortgage with Impact Mortgage Group, but the overall experience did not leave a lasting impression. While they got the job done, I believe there is room for improvement in terms of customer engagement and satisfaction.