I recently booked a trip through this travel compa...
I recently booked a trip through this travel company and had a somewhat average experience. The website was user-friendly and provided all the necessary information about the different travel packages available. However, I did encounter some communication issues when trying to make changes to my itinerary. The response time was quite slow, and it took longer than expected to get a resolution. The customer service staff was polite but not particularly proactive in assisting me with my requests. On the bright side, the tour itself was well-organized and the guides were knowledgeable and friendly. Overall, I would rate this company as average because while they had a decent itinerary and friendly guides, the communication and customer service need improvement.